How do I know your amber is authentic?
Our amber is 100% natural. There are various techniques to check if it is true amber, we will kindly teach you.
 
What is minimum order?
There is no minimum order.
 
Can you ship available items first and items requiring production, when they're complete?
Yes, we can separate the shipment and ship all available items first. Remaining items, once they’re completed, can be combined with your next order or shipped separately. Separate shipping will require additional shipping charges. 
 
My order was shipped but I haven't received it yet. When I will receive it?
Delivery time depends on the courier. Please check provided tracking number with the courier. If tracking number was not received, please check spam folder or contact us. 

I cannot find the item I previously purchased from you. Do you still can produce it?
Please contact us and we will try to do our best.
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